Illustrative example

Example: how a Queensland sports club rolls out digital membership cards with SwiftPOS

Last updated 2026-11-14

This is an illustrative example of a Queensland sports club that runs a members' bar and bistro on SwiftPOS and wants one card that identifies the member and rewards them for spending at the venue.

Problem

Members carry a plastic card that is reprinted every season, and staff cannot tell at the till whether a card is current. Bar and bistro spend earns nothing, so there is no reason to scan the card at the venue. The committee wants members to carry something that updates itself and that the venue can message.

Setup

Create a card. In the dashboard open Cards, choose Create card and work through Basics, Brand and design, Pass content and Review. Pick a membership or stamp card type, add the club crest and colours, and publish.
Connect SwiftPOS. Open Settings, then POS, choose SwiftPOS, enter the connection details for the venue and use the connection test before saving. POS integrations depend on your plan.
Choose what earns. In the Pass content step of the card, select the SwiftPOS categories that qualify for stamps or points, for example bistro meals. If you select none, every transaction qualifies.
Share the signup link. From the card's Signup Page menu choose Share, QR and poster to copy the link, download the QR code or print the A4 counter poster and table tent.

What members see

A member scans the QR code or opens the link, fills in a short form and taps to add the card to Apple Wallet or Google Wallet. There is no app to download. On a computer the page shows a QR code to scan with the phone. The card shows the club branding and the member's progress, and it changes on the phone when the club changes it.

Integration

When a SwiftPOS sale contains an item from a qualifying category, Shakewell matches it to the member's card and records a stamp event with the source marked as SwiftPOS. Each event keeps the matched rule and the stamps awarded. If a sale cannot earn a stamp, for example because the customer has no active card or no rule matched a line item, it is listed under failed stamp events with the reason, so staff can fix the cause.

Staff can also add a stamp by hand on the Scan page, by scanning the card or searching for the member, and can undo a stamp added by mistake.

Push and updates

The club can send a message to members who have installed the card, for example a change to bistro hours or a club night, and it appears on the lock screen. Changes to the card, such as a new season or a different reward, update the card already in the member's wallet without reissuing it. See how wallet pass updates and push notifications work.

Outcome: what to measure

We do not publish results for this example. A club running this setup would track the following against its own baseline:

Cards issued, and how many members have added the card to a wallet.
Stamp events from SwiftPOS per week, and the share of venue transactions that earn a stamp.
Failed stamp events and their reasons, as a check that the category setup is right.
Rewards redeemed on the Scan page, and repeat visits among members with a card.

About this example

This is an illustrative worked example, not a customer story. It describes how a club could roll out membership cards with a SwiftPOS-connected venue using screens and settings that exist in Shakewell Wallet today. No customer, logo, quote or result is shown, and the page states no figures because we have no production data for this scenario that is meaningful to publish. Any numbers you see in your own account will be your own.

FAQ

Does this need a custom integration for SwiftPOS?

No. SwiftPOS is a built-in provider under Settings, POS. You connect it with the venue's details and choose which categories qualify. It depends on your plan, so check the pricing page or ask us.

What if only some products should earn stamps?

Select the SwiftPOS categories that qualify when you set up the card. If you select none, every transaction qualifies.

Can staff still add stamps by hand?

Yes. The Scan page lets staff find a card by scanning it or searching, add a stamp, undo a mistake and redeem a full card. It works alongside automatic stamping.

Is this a real club's results?

No. It is an illustrative example of the setup. It names no customer and shows no results.

All worked examples