Trust Center
Trust at Shakewell Wallet.
Everything procurement, security, and legal teams need to evaluate us. Linked documents, current commitments, roadmap, and a single contact for security questions.
Security
Encryption, certificate handling, infrastructure, and incident response.
Read security overview →Privacy and data
What data we collect, how we use it, retention, and residency.
Read privacy policy →Sub-processors
Every third-party service that processes customer data, with 30 days' notice on changes.
View sub-processors →Compliance
SOC 2 Type 2 readiness underway (target attestation Q4 2026), ISO 27001 assessment 2027, GDPR, and Australian Privacy Principles.
See compliance status →Data Processing Agreement (DPA)
Pre-signed DPA template with Standard Contractual Clauses. Countersign and return.
Request DPA →Service Level Agreement (SLA)
Uptime commitments, response times, and credit policy by plan.
Read SLA →Acceptable Use Policy (AUP)
What is and isn't permitted on the platform.
Read AUP →Security questionnaire bank
Pre-filled answers to common procurement questions. Request via email.
Request questionnaire →Compliance
Where we are, in plain English.
We publish our current state and our roadmap. No theatre, no implied certifications we don't hold.
SOC 2 Type 2
Readiness in progress — target attestation Q4 2026.
ISO 27001
Assessment scheduled for 2027.
GDPR
Aligned. Standard Contractual Clauses available in our DPA for EU/UK transfers.
Australian Privacy Principles (APPs)
Aligned. Customer data hosted in Sydney by default.
One inbox
One contact for security and procurement.
Vendor questionnaires, security reviews, DPA requests, vulnerability disclosure. We answer.
security@shakewellwallet.comTrust + product
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