Help center

Help center.

Self-serve answers for designing passes, sending push notifications, embedding signup forms, and everything in between. Full search is on the way — for now, browse the categories below.

Coming soon

Full search coming soon. For now, browse categories below.

Getting started

Set up your account, your first pass, and your wallet credentials.

How to design your first wallet pass
How to share a signup link
How to set up your Apple Developer account
How to set up Google Wallet credentials
How to set up NFC tap-to-enter passes

Builder

Design and update your wallet passes in the visual builder.

How to add a QR code to your wallet pass
How to edit a pass after customers have installed it

Distribution

Get your passes into customers' wallets through every channel.

How to embed your signup form on your website

Push notifications

Send lock-screen messages and troubleshoot delivery.

How to send your first push notification
Why isn't my push notification arriving? (troubleshooting)

Analytics

Understand pass installs, active passes, and engagement.

Understanding active passes — how the count works
How to use the analytics dashboard

Billing

Manage your subscription, invoices, and plan changes.

How to cancel or change your subscription

Account

Teammates, permissions, and data ownership.

How to invite team members to your Shakewell Wallet workspace
How to export your passholder data

Troubleshooting

Fix the most common install and delivery issues.

Why isn't my pass installing on iPhone? (troubleshooting)

Still stuck?

Email support@shakewellwallet.com — we respond within one business day.

Help + product

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