Getting started
Set up your account, your first pass, and your wallet credentials.
- How to design your first wallet pass
- How to share a signup link
- How to set up your Apple Developer account
- How to set up Google Wallet credentials
Help center
Help center.
Self-serve answers for designing passes, sending push notifications, embedding signup forms, and everything in between. Full search is on the way — for now, browse the categories below.
Full search coming soon. For now, browse categories below.
Builder
Design and update your wallet passes in the visual builder.
- How to add a QR code to your wallet pass
- How to edit a pass after customers have installed it
Distribution
Get your passes into customers' wallets through every channel.
- How to embed your signup form on your website
Push notifications
Send lock-screen messages and troubleshoot delivery.
- How to send your first push notification
- Why isn't my push notification arriving? (troubleshooting)
Analytics
Understand pass installs, active passes, and engagement.
- Understanding active passes — how the count works
- How to use the analytics dashboard
Billing
Manage your subscription, invoices, and plan changes.
- How to cancel or change your subscription
Account
Teammates, permissions, and data ownership.
- How to invite team members to your Shakewell Wallet workspace
- How to export your passholder data
Troubleshooting
Fix the most common install and delivery issues.
- Why isn't my pass installing on iPhone? (troubleshooting)
Still stuck?
Email support@shakewellwallet.com — we respond within one business day.
Help + product
Ready to ship your first wallet card?
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